At Vipex, safeguarding your personal data and respecting your privacy rights is fundamental to how we operate. Each time you visit our website or engage with our services, you place your trust in us — and we honor that responsibility. This privacy policy is designed to clearly outline what data we gather, why we gather it, and the rights available to you. We encourage you to review this document thoroughly. Should any provision here be unacceptable to you, we ask that you refrain from using our website and services.
Who We Are
Throughout this policy, references to "Vipex", "we", "us", or "our" pertain to Vipex Technology Company, headquartered in Ha Noi, Vietnam. This policy covers all data processed through our website (vipex.vn), along with any associated services, marketing activities, or events (collectively referred to as the "Services").
Section 01
What Data Do We Gather?
1Personal Information
Browsing our website does not require you to submit any personal details. We only collect information that you voluntarily share with us — for instance, when you fill out a contact form, request information about our services, or reach out to us directly. This may include your name, phone number, email address, and company name.
2Server Log Data
Like most web-based services, our servers automatically record certain non-personal data each time your browser or device connects to our website. This may include your Internet Protocol (IP) address, browser type, referring and exit page URLs, click patterns, timestamps, and pages visited. We use this data to understand usage trends and improve the site experience. This automatically collected information is never linked to your personal identity.
3Analytics
We utilize analytics tools such as Google Analytics to collect aggregated information about site visits. This includes environmental data (approximate location derived from your IP address, browser language, device and browser specifications) and behavioral data (visit timestamps, pages browsed, links clicked, and the referring domain). If your browser supports cookies, we may use session cookies to measure unique visitor counts. This data is used solely for statistical analysis and site improvement — we do not collect personally identifiable information through analytics, nor do we share this data with third parties.
4Cookies
We employ cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.
5Children's Data
We do not intentionally collect data from or direct marketing toward individuals under the age of 16 or below the age of majority under applicable law. By using our Services, you confirm that you are at least 16 years old, or that you are the parent or legal guardian of a minor and consent to their use of the Services. If we discover that data from a user under 16 has been collected, we will promptly take steps to remove it. If you become aware of such data in our possession, please reach out to us at contact@vipex.vn.
Section 02
How Do We Use Your Data?
We process your personal data to fulfill the requests you make and for other clearly stated or self-evident purposes, including:
Initiating and developing a business relationship with you
Addressing your inquiries and concerns
Enhancing the performance and usability of our website
Delivering support communications, system notifications, technical updates, and security alerts
Sharing marketing and promotional content (with your consent)
Conducting business analysis — identifying usage patterns, measuring campaign effectiveness, and refining our Services, products, and overall user experience
Meeting compliance requirements and legal obligations under applicable laws
For any purpose not listed above, we will obtain your explicit consent beforehand.
Section 03
International Data Transfers
We may transfer your personal data to other jurisdictions as required for the purposes described in this policy, including regions that may not offer the same level of data protection as your country of residence. By submitting personal information from outside Vietnam, you acknowledge that your data may cross international borders. When legally required, we may also disclose personal data to law enforcement or regulatory bodies. Protecting the privacy of your data remains our foremost priority.
Section 04
How We Protect Your Data
We have adopted reasonable security policies and technical measures to guard personal information against unauthorized access, loss, misuse, alteration, or destruction. While we implement extensive safeguards, no security system can guarantee absolute protection against every conceivable threat. Access to your personal data is limited to authorized personnel who have a legitimate need to handle it, and all such individuals are bound by confidentiality obligations.
Section 05
Data Retention
We retain your personal data only for as long as necessary to achieve the purposes outlined in this policy, unless a longer retention period is mandated or permitted by applicable law (such as tax, accounting, or other legal requirements). Under no circumstances will we retain your personal data for more than 90 days following the termination of your account. When there is no longer a valid business reason to process your data, we will either delete or anonymize it. If immediate deletion is not feasible (for example, data stored in backup archives), we will securely isolate the data and prevent any further processing until deletion becomes possible.
Section 06
Your Rights Over Your Data
You have the right to access the personal data we hold about you and to request its correction, deletion, or restriction of processing. Where applicable, you may also object to the processing of your data or exercise your right to data portability. If our processing is based on your consent, you may withdraw that consent at any time without affecting the legality of processing carried out prior to the withdrawal. To exercise any of these rights, please contact us at contact@vipex.vn. We will respond promptly, though we may request additional information to verify your identity before processing your request.
Section 07
Policy Updates
We may revise this privacy policy periodically to remain compliant with evolving legal requirements. Any updated version will display a revised effective date and will take effect immediately upon publication. For material changes, we may notify you through a prominent notice on our website or by sending you a direct notification. We recommend reviewing this policy regularly to stay informed about how we protect your information.
Section 08
Third-Party Links
Our Services may include links to external websites. We exercise no control over and accept no responsibility for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any external site you visit to understand how your personal data may be handled.
Section 09
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data handling practices, please get in touch with us: